Pre-sales technical support, customer's needs, existing network, application environment analysis
Recommendation of system and network structure
Network security analysis
Compatibility of System and Technique, Network Inter-connection Analysis
Appraisal study of system platform upgrading and moving.
The appraisal study of application software integration
Rational analysis of system configuration
System and network managing suggestions
Analysis of network selection
User's Technical Exchange and solution introduction
Recommendation of user training and application and development
Recommendations on Comprehensive Solution
Application Plans of After-sale Technical Support
Planning Considerations on Network
Network's Resource Allocation Suggestions
Customization Recommendations on Network Management
Consulting on application and software-related issues
Data Backup and Resumption Plans
System After-sale Service Support
Hotline Telephone Consulting
Related Failure Analysis and Solutions
Site Failure Analysis and Technical Consulting
Quick Reaction to Disaster Resumption
Analysis on New Equipment inter-connection
Expansion Plan of Network and System, Feasibility Analysis and Budget
The strategic suggestion on network and system management
Cost study on Network and system management
Improving plans for Network and system management
System Maintenance and Scalability
Winhope promised to provide free equipment maintenance and technical consulting for one year starting from the acceptance test date, including workday phone consulting, failure analysis and repair directions.
Network equipment site maintenance (if phone consulting doesn't work). The response time is 24 hours.
Strategic plans of the network, consulting and recommendation of the implementation
Offering recommendations on network upgrading and expansion, help analyze current state of the network, provide detailed upgrading and implementing plans.
If customer wants shorter response time, Winhope may adjust to meet customer's needs.
In addition, customers may share all the techniques offered by Winhope's partners and help achieve better operation of their network.
While in warranty, customers can call for help by telephone for any questions or problems. When one-year warranty is over, customer can still buy the comprehensive maintenance service via Winhope, or select call-on service.