Service hotline number (compliant number) will be posted. Our service department takes the in calls and follows through each requirement.
The working process of service department is as follows:
The take-over, allocation and submission of customer's requirements
When customer's requirement is received, answers or solutions should be given directly. Transmission is necessary when other departments need to get involved.
In case of serious accidents, messenger should get the top managing team informed upon receiving the information.
The process supervision
The customer service department is always keeping an eye on the flow of "Form of Customer Feedback" and if the requirement can not be properly handled within allowed time, labor enforcement will be advised to the department manager.
When system integration and software are simultaneously being processed in one project, engineering managing department should supervise the new processing team according to the transmission notice in order to avoid any vacuum areas.
For the requirements from non-contract customers, customer service department is supposed to coordinate and help solve the problems.
Service Records
The customer service department submits <Customer Satisfaction Report> every quarter based on the analysis studies of customer satisfaction survey. Major complaints, long-time delayed issues, or monthly increasing complaints should be reported to the top managing team for quick and proper solutions.
Customer Visits
When or after the project is processed, the customer service department is supposed, either actively or passively, to give out and collect <Customer Satisfaction Survey Form> and evaluate all the customer requirements to better meet the customers' needs.